Help & FAQs

You can choose between ordering a Queensmith engagement ring online, or book an appointment to meet with an expert.

Either way, your engagement ring will be crafted to order in our in-house workshop, with the diamond you select.

Designing a custom engagement ring with Queensmith couldn’t be easier, and it all starts with a conversation. Here’s how it works:

1. Book a consultation: Choose between an in-store appointment at our Hatton Garden showroom or a virtual design consultation. Either way, you’ll be paired with one of our friendly diamond experts.
   
2. Answer our short pre-appointment survey: we'll send you a few questions to help us prepare for your appointment, like your rough budget and design preferences.
3. Meet your dedicated consultant: Whether via a virtual or in-store appointment, the expert you meet with will talk through your ideas and help you narrow down the perfect design.
   
4. Choosing a diamond: You’ll view a selection of diamonds curated for your preferences and budget, and we’ll help you compare them using our expertise in the 4Cs.
   
5. Final design approval: Once you place your order, we'll create your unique CAD. You'll have the chance to make tweaks until you're happy with the design — you could even request a wax mock up of the ring to try on before approving.

Then it'll be time to sit back and relax as we craft your ring, to the exact design you've approved. We'll give you an exact due date, typically within 5 weeks.

Don't worry – this is really common, especially for surprise proposals.

If ordering online, try using our printable sizing guide. Alternatively, you can ask our experts during a consultation, as they're well-practised in estimating ring size based on height and clothes size.

If the fit isn’t quite right after the proposal, we offer a complimentary resize within 60 days of collection or delivery of your engagement ring.

Explore our detailed guide for more expert tips: How To Secretly Measure Your Partner’s Engagement Ring Size.

Yes, at Queensmith, we offer both natural and lab grown diamond rings. Around 70% of Queensmith couples choose a lab diamond for their engagement ring, for reasons of more transparent ethics, exquisite quality and lower cost per carat. Ultimately, you can expect a larger diamond for your budget when you choose a lab diamond, however there is still great demand for the rarity of natural diamonds.

Lab grown diamonds are real diamonds, chemically and visually identical to natural diamonds but grown using cutting-edge technology, rather than mined from the earth. They offer excellent value and are a more sustainable option, particularly if you choose a carbon neutral lab diamond from our Grown By Queensmith carbon neutral collection. Learn more about their similarities and differences in our guide: Lab Diamonds vs Natural Diamonds.

We ethically source all our diamonds, and whichever route you choose, our gemmologists will guide you through the differences, benefits and best options for your engagement ring.

We can't typically reset a diamond or gemstone your already have. Please get in touch with your requirements, and our team can let you know.

Every Queensmith ring is handcrafted to order in our Hatton Garden workshop, and typically takes 5 weeks from design approval to completion.

Need it sooner? Explore our range of fast delivery engagement rings, delivered in just 1 week.

We know how important it is to get this right – but sometimes, tweaks are needed. If your partner would prefer a different style, we offer redesign options and modifications, depending on the ring and materials.

We also offer 40 day free returns. Check out our returns policy for more information.

If you'd like to create a return or discuss redesign options, please get in touch with our Customer Care team.

These terms describe different design and setting styles – here’s a quick glossary to help:

• Halo: A circle of smaller diamonds that surrounds the centre stone, adding extra sparkle and making the centre stone appear larger.

• Pavé: (pronounced pah-vay) A setting where small diamonds are closely set into the band, creating a glittering surface of sparkle. Some jewellers use the term ubiquitously to define a ring with diamonds on the band, but we distinguish between scallop settings, pavé settings, channel settings and other style.

• Solitaire: A classic engagement ring style featuring a single centre diamond with a clean, minimal look.

• Cathedral: A setting where the band arches upwards to support the centre diamond, adding height and elegance.

• Hidden halo: A secret detail beneath the centre stone – a ring of diamonds only visible from the side. We often refer to these as hidden bezels.

Don’t worry if you’re unsure – we’ll guide you through every design option during your consultation, making sure your ring is just right for your style and story.

We recommend ordering your wedding rings around three months before your big day. This allows plenty of time for consultations, crafting your rings and any personal touches like engraving.

Each ring is made to order in our Hatton Garden workshop, and production typically takes 5 weeks. Engraving or custom design features may add a little more time – so the earlier you order, the more relaxed the process will be.

If you’re on a tighter timeline, don’t worry – just let us know, and we’ll explore our express options to ensure your rings are ready in time.

Yes – we specialise in perfectly matched wedding bands, designed to sit beautifully alongside your engagement ring.

We you create your wedding ring in-store, we can use your engagement ring to match the profile exactly, to ensure a flush fit.

Uniquely shaped engagement rings may require a custom wedding ring. We can help you create a custom design that works perfectly with your engagement ring.

You can book a consultation in-store or online – we’ll guide you through every step.

Yes, Queensmith offers a wide selection of men’s wedding rings in timeless and contemporary styles, crafted in premium metals including:

• Platinum – Durable and low-maintenance
• 18k Yellow Gold – A warm, traditional choice
• 18k White Gold – Sleek and modern
• 18k Rose Gold – Soft-toned and unique

From classic polished bands to satin and engraved finishes, there is plenty of choice. Prefer something bespoke? We can tailor the width, profile and finish to your exact preferences. We can even add diamonds or other gemstone – just ask.

Absolutely – engraving is a lovely way to personalise your rings with something meaningful. Whether it’s your wedding date, initials or a short message, we can engrave something personal to you. Engravings have a 25 character limit and cost a flat rate of £75.

We can engrave your rings before or after your wedding. If your ring needs resizing, we'd need to re-engrave the ring, so you may prefer to confirm it fits before engraving.

Engraving usually adds up to one extra week to the crafting time. You can add an engraving to your online order by getting in touch, or discuss this during an in-store consultation.

Have something specific in mind? Let us know – we’d love to bring it to life.

We get it – finger sizes can fluctuate, especially during long engagements, warmer months or just everyday life. If your ring size changes before the wedding, we offer resizing services to ensure a perfect fit when the day arrives. If within 60 days of the rings completion, your first resize will be free.

Some styles can be resized more easily than others, so we’ll advise the best approach based on your ring design and timeline. We usually recommend a final sizing check around 6 to 8 weeks before the wedding, just to be sure.

In short: lab grown diamonds and mined diamonds are chemically and visually identical – they’re both real diamonds, with the same fire, brilliance and durability.

The key difference lies in how they’re formed. Mined diamonds are created deep within the Earth over billions of years. Lab grown diamonds are produced using advanced technology that replicates this natural process in a laboratory setting.

Queensmith offers both options – each ethically sourced and independently certified. Many clients choose lab grown diamonds for their excellent value and lower environmental impact, while others are drawn to the natural rarity of mined diamonds. The choice is entirely yours, and our experts are here to guide you through the pros and cons based on your priorities.

Yes, all Queensmith diamonds are ethically sourced and come with independent certification.

Every diamond, whether natural or lab grown, is certified by trusted institutions like the GIA (Gemological Institute of America) or IGI (International Gemological Institute). These certificates detail the diamond’s quality, including its 4Cs: cut, colour, clarity and carat.

We’re committed to responsible sourcing and only work with suppliers who adhere to strict ethical standards – including the Kimberley Process, which has prevented 99.8% of the global supply of conflict diamonds. We also refuse to work with gemstones from conflict areas. It's all part of our promise to provide beautiful, meaningful jewellery that aligns with your values.

Learn more about our ethical sourcing.

We do. While diamonds are our specialty, we also work with a selection of gemstones, including:

• Sapphires
• Emeralds
• Rubies
• Other gemstones on request

These can be used in bespoke engagement rings, wedding rings or other jewellery pieces. Whether you're looking for a subtle splash of colour or something completely unique, we’ll help you choose the perfect gemstone – ensuring it’s responsibly sourced and beautifully cut.

Not all gemstones are suitable for everyday wear as they are too soft to withstand life’s daily activities. Diamonds are the hardest gemstones meaning they're resistant to chipping, scratching or breaking, followed closely by sapphires and rubies, and then emeralds. Alternative, and still relatively durable gemstones, include aquamarine, morganite, spinel, topaz and tourmaline.

Choosing the right diamond comes down to finding the perfect balance between the four characteristics that determine beauty, quality and cost:

1. Cut – The most important factor. A well-cut diamond reflects light beautifully, giving it sparkle and brilliance. Note, only round diamonds are graded for their cut quality.
   
2. Colour – Graded from D (colourless) to Z (light yellow). Most people choose colourless stones (D-F) as this is a fairly visible factor. G and H diamonds are near-colourless so will appear a little yellow.
3. Clarity – Refers to natural imperfections. Most are microscopic and invisible to the naked eye – so you don’t need the highest grade to get a stunning diamond.
4. Carat – A measure of weight, so generally speaking a higher carat means a bigger looking diamond. Different diamond shapes or cut grades can appear different sizes, even if their carat weight matches, due to the spread of the carat weight.

Our gemmologists will walk you through each of the 4Cs and help you prioritise based on your budget and preferences. Want to learn more? Explore our diamond guide for a deeper dive.

Booking a virtual consultation is easy – and it’s a great option if you can’t visit us in person.

Simply head to our online booking page and select a time that suits you. You’ll choose “Virtual Appointment” and one of our expert jewellers will meet you via secure video call.

During the session, you’ll:

• Chat about your ideas, timeline and budget
• View diamond or gemstone options live on camera
• Discuss design styles and custom possibilities

Get answers to all your questions – no pressure, just friendly advice. It’s the same personal service as our showroom experience, just from the comfort of home.

We recommend booking an appointment in advance. It is rare that we have availability for same day walk-in appointments, but if you're already in the area feel free to check.

Booking guarantees you one-on-one time with a dedicated design expert, access to view diamonds and sample rings tailored to your preferences and a relaxed space to explore ideas. Note: we do not offering in-store browsing without an appointment.

If you're passing by and want to pop in, we’ll do our best to accommodate you on the spot – but availability can vary, especially during peak times.

During a consultation at Queensmith, you will:

• Tour our in-store workshops to see where your ring will be made
• View and compare loose diamonds or gemstones
• Try on sample engagement or wedding rings
• Discuss your ideas, preferences and budget
• Explore bespoke design options

Whether you know exactly what you want or have no idea where to start, we’re here to guide you at your pace. It’s all part of our commitment to making fine jewellery feel personal.

We understand that life can be busy, which is why we offer evening and weekend appointments to suit your schedule.

You can book a consultation:

• Monday to Friday: 10:30 – 18:30
• Saturday: 10:30 – 5:30

Please note that weekday evening and Saturday appointments tend to book up one or two weeks in advance. We can usually only take virtual appointment bookings during weekdays. Use our booking page to select a time that suits you, and we'll be in touch to confirm of offer an alternative time.

Absolutely. In fact, that’s exactly what we’re here for.

Some people visit us knowing their exact budget and what they want, while other have just a vague idea. Our consultations are designed to help you explore your options, learn about diamonds and design styles, and figure out what feels right for you (and your partner).

It's useful to have some idea before your appointment, particularly regarding the diamond shapes you like and a rough budget. This is so we can prepare the best options for you and the budget you're comfortable with.

There’s no obligation to commit, and no pressure to decide on the spot. Whether you’re months from proposing or just doing your homework, we’re here to help you feel informed and inspired.

Yes – you can. Bespoke is what we do best at Queensmith. Whether you’re dreaming of a one-of-a-kind engagement ring, a meaningful pendant or a completely original wedding band, we’re here to bring your vision to life.

The process begins with a design consultation, either in-store or virtually. You’ll work closely with one of our experienced designers to explore ideas, refine your style and create something truly personal. We’ll guide you through every decision – from selecting your diamond or gemstone to choosing the perfect metal and setting style.

With your input, we’ll craft a piece that’s entirely yours – designed, made and finished in-house in Hatton Garden.

Absolutely. We want you to feel completely confident in your bespoke piece before we begin crafting it.

After your consultation, we’ll provide a detailed 3D CAD render of your design, so you can visualise the finished ring from every angle. For particularly intricate pieces or remodels, we can also create a wax model for you to view in person.

You’ll have the opportunity to give feedback and request adjustments before your ring goes into production – because your design should feel exactly right.

Yes – every stone we offer is hand-selected to match your preferences, and you’ll always have the final say.

Whether you're choosing a natural or lab grown diamond, or a coloured gemstone like a sapphire or emerald, your Queensmith consultant will present you with a curated selection of stones that match your budget, design and quality preferences. We’ll talk you through the 4Cs (and beyond) so you know exactly what you’re getting.

It’s a highly personalised, pressure-free experience – guided by expert gemmologists who genuinely want you to find the perfect stone.

Quality is at the heart of everything we do. Each bespoke piece is handcrafted by our in-house goldsmiths in Hatton Garden, using the highest standards of craftsmanship.

Your ring or jewellery item will undergo seven rounds of quality control checks, including inspections by our qualified gemmologists at every stage – from initial design through to the final polish.

All diamonds and gemstones are independently certified, and every custom piece is hallmarked in accordance with UK standards, ensuring it meets legal and quality requirements. We also offer guarantees on our craftsmanship, so you can wear your piece with complete confidence.

Read more about our crafting process here.

We offer free aftercare services to help keep your jewellery looking as brilliant as the day it was made.

• Professional cleaning – Bring your ring in any time for a free sonic and steam clean and see it sparkling bright again – just contact us to book.
• Complimentary ring polishing every 3 years – Remove surface scratches and restore that shine!
• Rhodium plating – For 18k white gold pieces, we offer re-plating to maintain that bright, silvery-white finish.
• Ring resizing – You're entitled to one free resize within 60 days of collection or delivery. Subsequent resizes will be subject to a standard fee. We advise that you try to avoid resizing your ring more than three times to avoid weakening the metal.
• Annual jewellery service & support – We offer annual jewellery service and ongoing support and advice from our team of specialists. If you damage your item or feel something is wrong, let us know as soon as possible and our experts can carry out work needed – please note there may be a charge to rectify items damaged while out of our care. For full details, please refer to our Lifetime Manufacturer’s Warranty.

We recommend regular check-ups, and our in-house experts are always happy to help. It’s all part of the Queensmith experience.

Yes. All Queensmith jewellery is covered by a lifetime manufacturer's warranty, giving you peace of mind about the quality and durability of your piece.

Our guarantee includes:

• Repairing or replacing faults in materials or workmanship
• Complimentary maintenance checks
• Advice and support from our in-house experts

While our guarantee doesn’t cover general wear and tear or accidental damage, we do offer affordable repair services and can advise on insurance options for added protection. Rest assured, with the right care, very few rings ever need repairing.

We stand by every ring we make – and we’re here for you long after your purchase.

Yes, we offer one free ring resize within 60 days of collection or delivery of your ring.

Some designs, such as eternity bands or rings with intricate detailing, may be more complex to resize, but our team will talk you through your options and the best approach.

If your ring size changes over time or you want to surprise your partner with a proposal, don’t worry – resizing is a common and easy fix, and we’re here to help.

Read our guide How Much Does It Cost to Resize a Ring? to understand more about ring resizing.

We recommend having your ring professionally cleaned and inspected once or twice a year. This helps maintain its brilliance and ensures your diamond or gemstone stays secure.

Queensmith offers complimentary cleaning, and we’ll advise if your ring might benefit from polishing, rhodium plating or other touch-ups.

You’re always welcome to pop into the showroom for a check-up, just book this here. It’s a small step that makes a big difference to the longevity and sparkle of your ring.

Accidents happen – and if they do, we’re here to support you.

If your ring is damaged or a small diamond comes loose, bring it to us for an in-house inspection and repair. We’ll assess the piece and advise on the best solution, whether that’s stone replacement, resetting or repair work.

We strongly recommend insuring your jewellery, particularly pieces with high-value stones. Insurance can cover loss, theft or accidental damage, giving you peace of mind wherever life takes you.

We recommend the jewellery specialist insurers, TH March, or adding your ring to your contents insurance. Just make sure you're comfortable with the policy coverage and terms.