Our Commitment

Every stone we sell is sourced from reputable, trusted suppliers who share our values for transparency. From ethically sourcing natural and lab diamonds, to avoiding factory mass-production and supporting both global and smaller-scale initiatives to contribute to a more ethical industry - here’s more about our approach to creating ethical engagement rings.

Through nearby suppliers and in-house goldsmiths, we keep things local. Buy your ring directly from the people who made it. We’re located in Hatton Garden, the most prominent hub of the UK’s jewellery industry, an internationally-regarded jewellery district, and home to some of the world’s best diamond and metal suppliers, goldsmiths and jewellery experts. This allows us to keep as much of our supply chain as local as possible, and work with the most trusted, reputable and transparent suppliers.

We proudly source diamonds certified by the GIA and IGI, globally renowned for their strict grading standards, to ensure your value for money. A certified diamond ensures you receive the best quality diamond for your money, with each individual characteristic and flaw mapped and recorded with the utmost attention to detail. Every GIA diamond is graded twice, by separate graders, to ensure the accuracy of the stone’s cut, clarity, colour and carat grades. A GIA certified diamond is inscribed with a tiny, unique code, visible under magnification - this corresponds to and verifies its accompanying certificate which outlines the diamond’s quality and characteristics

Our meticulous crafting capabilities mean that with both our care and your care, your ring should last a lifetime. Rest assured that in the unlikely case that imperfections arise, we’ll do our utmost to have your jewellery looking and feeling as good as new.

Delivered to your door: discreetly and safely for no extra cost. We use a trusted courier service, with tracked and insured, free within the UK. Once your order is complete, we’ll be in touch to find a time that suits you to accept your delivery using a trusted next day service, and take great care to package safely and subtly to avoid giving away any surprises - find out more about Queensmith’s packaging.

Your finger size can vary through your lifetime, so we’ll make sure your ring always has the perfect fit, free of charge. At Queensmith, we offer three free resizes throughout your lifetime. If you’re creating a surprise for a loved one, our expert consultants will help you estimate their ring size without having to spill the secret, and if it’s not quite right the first time round, the resize is on us.

We’re confident in the abilities of our designers, gemmologists and goldsmiths, but if it’s not quite right, you’ll have 40 days to return your jewellery. Our returns policy is designed to cushion the risk you take when buying an engagement ring or surprise piece of jewellery - if you’re worried about the risk involved in not quite getting the style right, speak to an expert or view our full and fair returns policy.

With a little care, your ring will last a lifetime and beyond. Enjoy a lifetime of free annual checks, cleaning and polishing services. The Queensmith team are on hand to maintain the condition of your ring or jewellery with yearly health checks, and carry out maintenance work when needed. Plus, you can pop in for a professional clean whenever your need!