Queensmith offers a tracked, insured and trusted delivery service. On this page, you’ll find further information on our complimentary domestic delivery within the UK, and international delivery options.
Tracked, insured and free delivery within the UK
Once your order is complete, we will get in touch to let you know and ask you to confirm whether you’d like to collect your item from Queensmith or if you’d like us to arrange delivery. If you opt for delivery, we’ll call on the day of posting to confirm your address and that you’ll be in to receive your item - note that we cannot send your item without this confirmation, so please look out for our phone call. Your item may not be eligible for delivery, please get in touch if you are unsure.
About Queensmith’s delivery services
- Free of charge to UK addresses
- UK deliveries via Royal Mail Special Delivery or Addison Lee courier service (London only)
- International deliveries via Malca Amit, and you may require a business address for the delivery
- International delivery charges vary and may incur costs like import duties
- All deliveries are tracked & insured
- Packaging is discreet and secure and does not feature branding or phrases like ‘jewellers’
What delivery services do you use for UK delivery?
UK deliveries are couriered via the Royal Mail’s Special Delivery (Next Day), and on request we may be able to send your item with Next Day Before 9AM and Saturday Guaranteed services, please get in touch to find out if this will be possible for your order.
London deliveries may be couriered via the Royal Mail’s Special Delivery (Next Day) service or via Addison Lee courier service.
You will be required to sign for your delivery, so it is important that you are available to receive the delivery in person, or specify an alternative arrangement. We will be in touch on the day of posting to make sure you’re available to accept the delivery, which should typically be the next day.
Delivery within the UK is free of charge, and insured by Queensmith up until the moment you receive the item. We do urge you to organise your own insurance for when the item is in your possession - find our jewellery insurance advice here.
What delivery services do you use for international delivery?
International deliveries are couriered by Malca Amit. International shipping costs can vary upon location, please get in touch to learn how much your international shipping could cost. You may also incur costs like customs and import duties and local taxes.
International deliveries are currently deliverable only to business addresses, so you may choose to have your item shipped to your place of work.
Will my package be insured?
Yes, our insurance covers your package until the moment you receive it. Please note that items over a certain a value may not qualify for shipping.
Is my item safe during delivery?
Yes, as well as insuring your item during the delivery process, we take great care to package every ring and piece of jewellery securely. Items are individually wrapped and secured in a snug, grip seal bag, which is placed into the ring (or jewellery) box, and further cushioned with bubble wrap. A branded Queensmith box, simple and luxe in style, is placed within a bag along with any necessary documentation, like a GIA or IGI certificate. This is once again bubble wrapped and placed into a delivery bag.
Items are labelled with ‘fragile’ and ‘do not leave on doorstep or with neighbour’, and do not feature references to the value or nature of the contents. The return address will state Queensmith’s address, so if your delivery is a surprise for someone else, be sure to handle it discreetly on your end!
How discreet will my package be?
We make sure to keep our packaging discreet, as to not attract unwanted attention or giveaway any surprises! Packaging will not feature Queensmith’s branding or logo, or give detail of the value or nature of the contents.
We’ll be able to give you a pretty narrow window for the delivery time, so if your package contains a surprise for someone else, you may want to ensure you’re the one to answer the door and accept the delivery. The package will have Queensmith’s returns address stated.
The shape and size of your delivery won’t look notably jewellery or ring-like, thanks to the padding and packaging. For extra discretion, some prefer to have their item delivered to their work address, just let us know if you’d prefer this option upon your final payment.
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Let our expert team of professional gemmologists, goldsmiths and designers guide you through the process of creating a truly personal piece of jewellery.