Crafted In London
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Frequently Asked Questions

Everything you need to know before getting started

Queensmith blends award-winning design with genuine transparency. As part of London’s historic community of Hatton Garden jewellers, and with a Birmingham showroom for couples across the Midlands, we make bespoke engagement rings simple by pairing expert guidance with exquisite in-house craftsmanship.

Our engagement rings, wedding rings and diamond jewellery are made to order in our Hatton Garden workshops, using ethically sourced lab grown and natural diamonds.

From your first consultation, you’ll be guided through the ring design process by our qualified gemmologists – no pressure, just honest expert advice. Whether you visit us in London or Birmingham, or via a virtual appointment, we pride ourselves on always making your experience feel personal, considered and entirely tailored to you.

Visit Why Queensmith to learn more about what we do, and whether we're the best jewellers for you.

Yes, every Queensmith engagement ring is crafted to order in our Hatton Garden workshop, where our goldsmiths, gemmologists and designers work side by side to create each ring with exceptional care and precision.

Unlike many Hatton Garden jewellers who now outsource production, we craft every ring in-house to preserve the authenticity and artistry the area is known for.

When visiting our London showroom, you’ll be invited on a behind-the-scenes workshop tour, offering a rare glimpse into the making of your ring and the traditional techniques still practised in Hatton Garden today. You’ll meet the talented artisans shaping your design and see first-hand how your ring comes to life – an experience that makes every creation truly personal.

Learn more about our crafting process.

You can visit us by appointment at our London showroom in Hatton Garden or our Birmingham showroom in the city centre.

Our experts will guide you through choosing your diamond or gemstone, understanding different setting styles and the process of designing your ring – all at your own pace, with no obligation or pressure to buy.

We also offer virtual consultations if you’d prefer to explore designs and compare diamonds from home. Wherever you are in the UK, our expert team can guide you through the process.

Absolutely, we're seeing more and more couples choose to attend their appointments and shop for an engagement ring together.

Our private appointments are designed to feel collaborative and relaxed, allowing you both to explore styles, compare diamonds and make confident decisions with the help of our experts.

Our flagship showroom and workshops are located at 98 Hatton Garden, London – the historic heart of Britain’s jewellery trade. Our second location is just a stone’s throw away at 29a Greville Street – you’ll receive an email letting you know which location to head to before your appointment with us.

We also have an appointment-only showroom in Birmingham, bringing our Hatton Garden expertise closer to couples across the Midlands.

Not near these locations? No problem, we work with couples across the UK and overseas through virtual appointments.

The manufacturing process takes around 4-5 weeks, so give yourself 6-7 weeks for the whole process so that you have time to decide on your design and place the order.

If ordering online, you'll see an exact due date alongside the product you select.

Alternatively, we offer fast delivery engagement rings with you in just 1 week.

Yes, we offer both natural and lab grown diamond engagement rings across every style.

Around 70% of Queensmith couples now choose a lab grown diamond, often because they offer clearer traceability, a lower environmental impact and excellent quality – typically with high cut and clarity grades. Lab diamonds also offer exceptional value: they usually cost significantly less per carat than natural diamonds, meaning you can choose a larger or higher-quality stone for the same budget.

Lab diamonds are real diamonds, chemically and visually identical to natural diamonds, but created using advanced technology rather than mined from the earth. If sustainability is a priority, consider our Grown By Queensmith collection, featuring carbon‑neutral lab diamonds.

Natural diamonds remain a popular choice for their rarity, traditional appeal and long-held symbolism. Whatever your preference, our gemmologists will talk you through both options, helping you compare the visual qualities, sourcing and value of each.

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