Crafted In London
Ethical Sourcing
Certified Diamonds
Lifetime Warranty
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40 Days Returns

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Frequently Asked Questions

Everything you need to know before getting started

Queensmith blends award-winning design with genuine transparency. We make bespoke simple, pairing expert-led guidance with exquisite in-house craftsmanship for a seamless, enjoyable experience. Our engagement rings, wedding rings and diamond jewellery are made to order in our Hatton Garden workshop, using ethically sourced lab grown and natural diamonds.

From your first consultation, you’ll be guided by our GIA-trained specialists, who’ll take the time to help you design your ring, your way – no rush, no pressure, just honest, expert advice tailored to you. It’s how we make creating your forever ring both personal and effortless.

Visit Why Queensmith to learn more about what we do, and whether we're the best jewellers for you.

Yes, every Queensmith engagement ring is crafted to order in our Hatton Garden workshop, where our goldsmiths, gemmologists and designers work side by side to create each ring with exceptional care and precision. Unlike many Hatton Garden jewellers who now outsource production, we craft every ring in-house to preserve the authenticity and artistry the area is known for.

When visiting Queensmith, you’ll be invited on a behind-the-scenes workshop tour, offering a rare glimpse into the making of your ring and the traditional techniques still practised in Hatton Garden today. You’ll meet the talented artisans shaping your design and see first-hand how your ring comes to life – an experience that makes every creation truly personal.

Learn more about our crafting process.

You can meet with one of our experts in-store or online. You can book a consultation in our Hatton Garden showroom or meet with our experts online via a virtual appointment. We’ll guide you through choosing your diamond or gemstone, understanding styles and designing your ring – all at your own pace, with no obligation or pressure to buy.

We have two locations within Hatton Garden, just a stone's throw away from each:

  • 98 Hatton Garden (flagship store)
  • 29a Greville Street

You'll receive an email letting you know which location to head to prior to your appointment.

We also work with clients across the UK and overseas through virtual appointments.

The manufacturing process takes around 4-5 weeks, so give yourself 6-7 weeks for the whole process so that you have time to decide on your design and place the order.

If ordering online, you'll see an exact due date alongside the product you select.

Alternatively, we offer fast delivery engagement rings with you in just 1 week.

Yes, we offer both natural and lab grown diamond engagement rings across every style.

Around 70% of Queensmith couples now choose a lab grown diamond, often because they offer clearer traceability, a lower environmental impact and excellent quality – typically with high cut and clarity grades. Lab diamonds also offer exceptional value: they usually cost significantly less per carat than natural diamonds, meaning you can choose a larger or higher-quality stone for the same budget.

Lab diamonds are real diamonds, chemically and visually identical to natural diamonds, but created using advanced technology rather than mined from the earth. If sustainability is a priority, consider our Grown By Queensmith collection, featuring carbon‑neutral lab diamonds.

Natural diamonds remain a popular choice for their rarity, traditional appeal and long-held symbolism. Whatever your preference, our gemmologists will talk you through both options, helping you compare the visual qualities, sourcing and value of each.

Hatton Garden has been London’s jewellery quarter for over 150 years, renowned for exceptional craftsmanship, gemstone trading and diamond expertise. At Queensmith, we’re proud to carry on that legacy with a fresh, modern approach, creating engagement rings in-house with the same artisanal care the area has always been known for.

Learn more about the history of Hatton Garden.

Hatton Garden is home to a mix of long-standing workshops and modern fine jewellery stores like Queensmith. We require you to book an appointment before visiting to ensure we have a jewellery consultant available, and do not operate an open showroom. This is both for security purposes and to ensure we can tailor your appointment so you get the most out of your time here. By understanding a little about what you're after, we can provide you with a selection of diamonds and ring designs tailored to your preferences.

Choosing a jeweller that crafts in-house, like Queensmith, means expert guidance, fair pricing and a transparent, personalised experience.

Learn more about what to expect before visiting Hatton Garden.

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