Diamond Jewellery

1. First, the design is CAD – this means our in-house designers create a computer-based mock up of the jewellery.

2. We’ll then have this cast in the precious metal of your choice – platinum, yellow gold, rose gold or white gold.

3. Then the jewellery will be assembled and prepared for the diamond setting by our goldsmiths – paying close attention to creating a sound structure with a beautiful finish.

4. Our diamond setters then meticulously set each diamond under microscope, ensuring the piece is exquisitely and securely finished, before returning to our goldsmiths for final polishing and finessing.

5. After hallmarking, the very last step for every piece of jewellery we create is to have our Production team check over the piece under microscope – only the most perfect pieces pass this quality control check! In fact, each piece of jewellery undergoes quality control checks following every step to provide extra confidence in the quality of the piece.

In the debate of lab vs natural diamonds, there are pros to each.

The main attraction to natural diamonds is the view that they are wonders of nature, grown by the Earth over billions of years, incredibly rare and intrinsically valuable. The view amongst professionals is that natural diamonds will always be valuable, while the future price of lab diamonds is uncertain.

Lab diamonds are substantially less expensive. When comparing an identical lab and natural diamond, you’ll notice savings typically between 75% to 80% for the lab diamond. This means you can achieve larger lab diamonds for your budget than natural diamonds.

The larger the diamond you choose for your engagement ring and jewellery, you'll notice a bigger difference in price between natural and lab diamonds. This means, you may not see huge savings for an eternity ring made of tiny lab diamonds; but you could for a pair of earrings.

Lab diamonds are chemically, physically and optically identical to natural diamonds – only specialist equipment can tell them apart. Contrary to some people’s understanding, lab diamonds are not fake, and are 100% authentic diamonds, but the environment they are created in is human-made.

Another obvious benefit to lab diamonds is the security of knowing their ethical origins. While over 99% of the natural diamonds in circulation are considered ethical, thanks to the Kimberley Process, you can know with complete certainty that your lab diamonds are ethically made. Plus, they require very little land use, no mining, and are increasingly created with renewable resources, like solar power.

Yes – you can. Bespoke is what we do best at Queensmith. Whether you’re dreaming of a one-of-a-kind engagement ring, a meaningful pendant or a completely original wedding band, we’re here to bring your vision to life.

The process begins with a design consultation, either in-store or virtually. You’ll work closely with one of our experienced designers to explore ideas, refine your style and create something truly personal. We’ll guide you through every decision – from selecting your diamond or gemstone to choosing the perfect metal and setting style.

With your input, we’ll craft a piece that’s entirely yours – designed, made and finished in-house in Hatton Garden.

Yes – we strongly recommend insuring your jewellery as soon as possible, especially for engagement rings or bespoke items. Your Queensmith valuation document makes it easy to secure cover with most jewellery insurers. If you’re not sure where to start, our team will happily point you in the right direction.

Yes – all Queensmith shipments are fully insured from the moment they leave our workshop until they reach you.

We use trusted couriers and require a signature on delivery, whether within the UK or internationally, to ensure the safe and secure arrival of your jewellery. You'll also receive tracking information to follow your parcel’s journey.

Note: if you are collecting your order from one of our stores, we recommend insuring it immediately.

Yes. All Queensmith jewellery is covered by a lifetime manufacturer's warranty, giving you peace of mind about the quality and durability of your piece.

Our guarantee includes:

• Repairing or replacing faults in materials or workmanship
• Complimentary maintenance checks
• Advice and support from our in-house experts

While our guarantee doesn’t cover general wear and tear or accidental damage, we do offer affordable repair services and can advise on insurance options for added protection. Rest assured, with the right care, very few rings ever need repairing.

We stand by every ring we make – and we’re here for you long after your purchase.

We offer free aftercare services to help keep your jewellery looking as brilliant as the day it was made.

• Professional cleaning – Bring your ring in any time for a free sonic and steam clean and see it sparkling bright again – just contact us to book.
• Complimentary ring polishing every 3 years – Remove surface scratches and restore that shine!
• Rhodium plating – For 18k white gold pieces, we offer re-plating to maintain that bright, silvery-white finish.
• Ring resizing – You're entitled to one free resize within 60 days of collection or delivery. Subsequent resizes will be subject to a standard fee. We advise that you try to avoid resizing your ring more than three times to avoid weakening the metal.
• Annual jewellery service & support – We offer annual jewellery service and ongoing support and advice from our team of specialists. If you damage your item or feel something is wrong, let us know as soon as possible and our experts can carry out work needed – please note there may be a charge to rectify items damaged while out of our care. For full details, please refer to our Lifetime Manufacturer’s Warranty.

We recommend regular check-ups, and our in-house experts are always happy to help. It’s all part of the Queensmith experience.

Remove your jewellery during any physical activities that could cause damage, and keep them in a secure place. These activities can include, but are not limited to, lifting weights, heavy lifting or grasping, such as at the gym, rowing, or grasping a racquet.

Clapping your hands together and hitting your ring against other rings can cause the metal to misshapen.

Abrasive cleaners like Cif and abrasive tools like scrubbies can cause metalwork to scratch, so make sure to remove your jewellery when using these, and store in a secure place.

We always recommend insuring your engagement ring or fine jewellery, to cover damages, theft and loss. We recommend jewellery insurance specialists TH March, or adding your item to your home contents insurance plan.