About Us

Lifetime Care Package

Designed for your peace of mind, here’s what you can expect from your lifetime care package, complimentary with every Queensmith purchase.

Lifetime Care Package

Caring for your jewellery, for life

Queensmith’s lifetime care package is designed to put your mind at ease: life happens, and we’re here to keep your jewellery looking and feeling as good as the day you got it. When you purchase quality crafted Queensmith jewellery, you can expect a lifetime of care for no extra cost - it’s part of our promise to you.

What does Queensmith's lifetime care package include?

  • Free ring resizing up to 3 times (some exceptions apply)
  • Free professional sonic & steam cleaning as often as needed
  • Free metal polishing when needed
  • Annual jewellery checks
  • Ongoing advice from our team of experts

I loved everything about Queensmith, especially being told all about the craftsmanship that goes into making the perfect rings, and the customer care going forwards!

Lucy & Louisa | Queensmith Couple

Free resizing

Each Queensmith ring can be resized for free up to three times (with some exceptions). Our fingers can change in size throughout our life, particularly with life events like pregnancy. We’ll be on hand to keep your ring fitting comfortably, whenever you need, for no extra cost (as long as the new size is within 3 sizes of the original and doesn't have diamonds around the whole band).

Free professional cleaning

It’s easy to clean your jewellery at home to keep it shining bright, but for when your jewellery is in need of deeper clean, Queensmith offers a quick service in which we clean your jewellery in a sonic bath and steam clean. All you need to do is call ahead to let us know you’re coming.

Free polishing

Metal can dull over time, which is why we offer a service to rouge and polish your jewellery as a pick-me-up if and when needed. While your jewellery is with us, we’ll give it a full check over and deep clean to have it looking as good as the day you got it.

Annual jewellery service

We’re confident in our crafting abilities in creating jewellery made to last a lifetime, but we know life happens and knocks here and there can occur. By servicing your jewellery once a year, we can make sure we’re on top of any issues before they arise. Please read our Lifetime Manufacturer's Warranty for further details.

Ongoing advice from our experts

Our experts are on hand to help you out with queries and advice to keep your jewellery looking its best. We welcome our clients to get in touch with their dedicated consultation or our Customer Care team whenever needed, and are reachable through live chat, phone or email.

Close up of a happy couple's hands as they embrace, showing their custom oval diamond engagement ring

Your love keeps us moving forward. Become a part of the Queensmith community.

A couple from Queensmith showing off their bespoke engagement ring, with 3 emerald cut diamonds, smiling at the camera
Our Commitment

We've Got You Covered

We’re committed to providing you with everything you need to shop with confidence and peace of mind, throughout your journey with us.


We sell diamonds you can trust. Fully certified and conflict free.

In London

We design and craft our jewellery in-house, so you can buy your ring directly from the people who made it.

Free Resizing

Your finger size can vary through your lifetime, so we’ll make sure your ring always has the perfect fit.

40 Days

We’re confident in the abilities of our designers, gemologists and goldsmiths, but if it’s not quite right, you’ll have 40 days to return your ring.


With a little care, your ring will last a lifetime and beyond. Enjoy a lifetime of free annual checks, cleaning and polishing services.

Free UK

Delivered to your door: discreetly and safely. We use a trusted, tracked and insured delivery.

Certified Diamonds

Our diamonds are all GIA or IGI certified and hand selected for their superior quality.


Rest assured, in the unlikely case that imperfections arise, we’ll do our utmost to keep your jewellery looking and feeling as good as new - for a lifetime.

Meet your personal jewellery consultant

Let our expert team of professional gemmologists, goldsmiths and designers guide you through the process of creating a truly personal piece of jewellery.

Need help choosing the perfect ring?

Get in touch with our experts - we’re on hand to help.

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