Contact Us

Book your personalised appointment

Begin by scheduling your free consultation with one of our expert design consultants. Share your ideas, and we’ll help you create something truly special within your preferred budget.

Phone lines available Monday to Friday 9.30am - 6pm

Store opening hours
Monday to Friday - 10am to 6.30pm
Saturday - 10am to 5pm

Frequently asked questions

We’re here to help

We get it, you’ve never done this before.

That’s why we have diamond and design experts on hand, who are here to guide you through every step - from understanding what carat, color, cut and clarity mean, to designing the perfect ring.

What to expect

Share your ideas

Let us know your ideas, the diamond shapes you love, and the budget you’d like us to stick to. We’ll tailor your consultation just for you.

What to expect

View sample rings & customise

We’ll prepare a selection of sample rings we think you’ll love. Explore designs while discussing your own tweaks and personalisations.

What to expect

Guided diamond selection

With a selection of diamonds sourced just for you and your budget, delve into the 4Cs with your dedicated expert, compare, and find your winner.

What to expect

When you're ready, finalise your order

Design, check. Diamond, check! When you’re ready to go ahead, our in-house goldsmiths will have your order crafted and finessed in 4 to 5 weeks.

Our Commitment

We've Got You Covered

We’re committed to providing you with everything you need to shop with confidence and peace of mind, throughout your journey with us.

Ethical
Sourcing

We sell diamonds you can trust. Fully certified and conflict free.

Crafted
In London

We design and craft our jewellery in-house, so you can buy your ring directly from the people who made it.

Certified Diamonds

Our diamonds are all GIA or IGI certified and hand selected for their superior quality.

Lifetime
Warranty

Rest assured, in the unlikely case that imperfections arise, we’ll do our utmost to keep your jewellery looking and feeling as good as new - for a lifetime.

Free UK
Delivery

Delivered to your door: discreetly and safely. We use a trusted, tracked and insured delivery.

Lifetime
Free Resizing

Your finger size can vary through your lifetime, so we’ll make sure your ring always has the perfect fit.

40 Days
Returns

We’re confident in the abilities of our designers, gemologists and goldsmiths, but if it’s not quite right, you’ll have 40 days to return your ring.

Complimentary
Aftercare

With a little care, your ring will last a lifetime and beyond. Enjoy a lifetime of free annual checks, cleaning and polishing services.

Need help choosing the perfect ring?

Get in touch with our experts - we’re on hand to help.

Sign up for our newsletter

Keep up to date with our latest offers, competitions and news, and be a part of the Queensmith community!

Subscription successful. Thank you.