Terms & Conditions

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This legal notice is specific to Queensmith and it supersedes any other notice appearing elsewhere. Queensmith is a retailer of fine diamond jewellery and certified loose diamonds. Below we have listed the terms and conditions that govern the use of this website and by using this website you agree to be bound by the terms and conditions which, together with our privacy policy govern Queensmith’s relationship with yourself and the website.

The term “Queensmith”, “us” or “we”, refers to the owner of this website whose registered office is 29a Greville Street, Hatton Garden, EC1N 8AF, United Kingdom, and whose company registration number is 08967062 (England & Wales).

The term “you” refers to the user or viewer of this website.

If you have any queries please contact info@queensmith.co.uk.

Please read the “Terms and Conditions” listed below carefully, as by using this website you agree to be bound by them. We may update these terms at our discretion but please do not use this website or any other Queensmith page or website until you agree to all the terms and conditions described below. Please do not use this website, any other Queensmith page or website unless you agree to all the terms and conditions described below. These terms and conditions govern your use of, and any purchase from Queensmith, and constitute an agreement between you and Queensmith.

Queensmith reserves the right to change or modify any of these terms and conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately after the revisions are posted onto the website. Should you continue using this website following the posting of any changes or modifications; this will constitute your acceptance of these changes. For this reason you should frequently review these Terms and Conditions and any of our other applicable policies to understand those terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this website.
 

Product Availability and Pricing

Due to the volume of diamonds we list on offer, it is possible that data (such as prices) may be inaccurately displayed on our website due to a system or typographical error. While we make every attempt to minimise the occurrence of such errors, we cannot guarantee they will not occur. We reserve the right to correct any errors as they occur and we do not honour sales based on inaccurate or erroneous prices. Should the listed price be lower than its actual price, we will attempt to contact you before shipping the product and then, based on your instructions, we will either cancel the order or charge you the revised amount. If the order has already been shipped, by these terms you agree to either return the product or pay the difference between the actual and charged prices. Queensmith prices are also subject to change without prior notice. We apologise for any inconvenience this may cause; our prices are affected by the worldwide supply and demand of precious metals and gems and changes are often abrupt and unexpected.
 

Price Reductions

At Queensmith, we pride ourselves on our value-for-money proposition. For the vast majority of orders, the price you see on our website is the lowest possible price we can offer. For this reason most of our prices are final and not open to negotiation. We do however sometimes run special promotions through the use of promotional codes (or other means) to reward loyal or returning clients.
 

Payment Methods

At Queensmith, we accept the following payment methods to complete your purchase:

• VISA debit and credit cards

• Mastercard and Maestro

• Bank transfer
 

Sales Tax / VAT

All our prices include value added tax VAT. The UK VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods from within the European Union and export them outside thereafter. The customer must make the purchase in person and complete the form at the retailer’s premises in full to be eligible. 

If you live outside the European Union you can reclaim UK sales tax (VAT) for things you buy when visiting Britain. There are some exceptions to this including unmounted gemstones. Queensmith can only process a VAT refund if it has been stamped at the VAT refund desk and via the original method of payment; we will let you know when we have processed the refund. 
 

Delivery and Insurance

All our shipments are fully insured and sent via Royal Mail Special Delivery Guaranteed (tracked & signed proof of delivery). This insurance protects your order from the time it leaves us to the moment it arrives at your door. For added security, we may request you confirm your identity prior to shipping your order and a signature will be required upon delivery of your Queensmith order. Please make arrangements to be available at the shipping destination to sign off after receiving the parcel or alternatively specify that you would like to collect your order from the courier’s office during checkout. We accept no liability for loss, consequential or other, where the terms and conditions of the carrier are not met.

If it is more convenient for you, we can also ship your order to an address other than your billing address. However, as a security precaution, to do this we require that your alternate shipping address is registered with your credit card company. This precaution protects both Queensmith and our customers from fraudulent charges to your credit card.
 

Diamond Grading Certificates

For all orders of loose diamonds and diamond jewellery (where there is at least one diamond of 0.20ct or larger) we always ship the product(s) to you with an accompanying GIA diamond grading report (also known as a diamond certificate). These grading reports have been created by diamond grading experts at highly-respected GIA diamond laboratories around the world. They contain a detailed description of all the characteristics of the specific diamond. We can accept no liability for the accuracy of the GIA report.

As it is very expensive to replace a diamond grading report, we require each diamond certificate to be sent with the diamond should you choose to make a return. If you do not include the diamond grading report with your return, you will be charged a replacement fee of £250.
 

Returns Policy - Read Here

Privacy Policy - Read Here
 

Legal Notices

Under no circumstances shall Queensmith be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
 

Applicable Law

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the United Kingdom. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the courts located in the United Kingdom and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
 

Third Party Content

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Queensmith may sometimes link to third party websites to provide further information on certain issues. Queensmith cannot monitor or control any Third Party Content websites. We do not endorse this content and can therefore do not guarantee its accuracy. Users click on these links and use the content they provide at their own risk.
 

Site Content

The website and all its related content and images, including but not limited to: the Queensmith logo, all designs, text, graphics, pictures, the look and feel of the site, information, data, software, video files and other files (collectively referred to as the ‘site materials’) are the proprietary property of Queensmith and are protected by trade dress, copyright, trademark laws and various other intellectual property rights and unfair competition laws.
 

Use of the Site

When using this site you have been granted a personal and limited license to access and use the ‘site materials’, to electronically copy (except where prohibited) and to print any hard copy portions of the ‘site materials’ as long as the uses are for non-commercial and personal use only.
 

Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Queensmith adopts a policy of terminating and barring, where appropriate and at our sole discretion, users of the site who are deemed to be repeat infringers of this policy.
 

Submissions

You acknowledge and agree that any content you provide Queensmith, including but not limited to questions, comments, suggestions, ideas or any other information will be deemed non-confidential and shall become the sole property of Queensmith. Queensmith will, therefore, own exclusive rights, including all intellectual property rights to this content, thus entitling the company to the unrestricted use and dissemination of these materials for any commercial purpose without any acknowledgement or compensation to you.
 

Modification and Notice

You agree that Queensmith may modify these Terms and Conditions and any other policies on the website at any time and that by posting the changed or modified Terms and Conditions or policies on the website will constitute sufficient notice of such modification.
 

Questions and Contact Information

Should you have any further queries please feel free to contact our consultants on info@queensmith.co.uk.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address, browser, your selections and preferences on the website. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.