Terms & Conditions

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About Queensmith’s Terms and Conditions

Queensmith Ltd will be referred to as “Queensmith”, “us” or “we” throughout these terms and conditions, and linked pages. Users of this website will be referred to as “you” or the “user”.

This website (www.queensmith.co.uk) belongs to Queensmith Ltd. Queensmith Ltd is a registered company with the registration number is 08967062 (England and Wales), located at 29a Greville Street, Hatton Garden, London, EC1N 8AF, United Kingdom.

By using this website, you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using or interacting with this website. At our own discretion, Queensmith holds the right to change or update these terms and conditions, and any other related policy, therefore you should check these pages each time you visit this website. Any changes made will have immediate effect, and your continuance to use this website will constitute your agreement to such changes. If you do not agree to Queensmith’s terms and conditions, or related policies, please do not proceed to use this website.

Queries regarding the use of this site, or of any other nature relating to Queensmith, should be emailed to info@queensmith.co.uk.

1. Use of www.queensmith.co.uk

1.1. As outlined, your use of this site is your agreement to these terms and conditions.

1.1.2. These terms and conditions, as well as your use of this website, are according to and governed by UK law. Any legal action arising from the misconduct of these terms and conditions or otherwise will be filed in UK courts. By using this website, you consent to the exclusive jurisdiction of UK courts over any legal proceeding, legal action or law suit arising from use of this website or Queensmith’s terms and conditions.

1.1.3. Queensmith will not, under any circumstance, be liable for any indirect, consequential or incidental damage of any kind.

1.2. Queensmith is the owner and licensee of:

  • Intellectual Property including (but not limited to) the Queensmith logo, designs, text, copy, graphics, original photographs and so on, known as “materials”

  • Trademarks

1.2.1. Credit is given to materials originating from other sources when applicable.

1.2.2. Users are granted access to our site materials, which (unless otherwise stated) can be electronically copied or printed, when use is strictly personal and non-commercial.

1.3. As per the Digital Millennium Copyright Act (DMCA) and other applicable UK law, Queensmith has the right to terminate sessions or bar users at our sole discretion, when users infringe the outlined terms, conditions and policies.

1.4. Content and information on this website may be sourced from third parties. To the fullest extent permitted by UK law, Queensmith will not be held liable for third party information, which may include inaccuracies or errors. See 3.2.1. for more information on third party content including (but not limited to) pricing.

1.4.1. Links to third party websites or contact details should be opened with caution, and at your own risk. Although Queensmith feels the third parties we work with or mention are usually trustworthy, we cannot control, monitor or ensure the safeness of third party websites, content, links, information or other products of third parties. We accept no liability for damages caused by such third party links or information.

1.5. Please see our Cookies Policy. This website uses cookies to store information regarding user browsing preferences. We use such information to increase usability and improve user experience. By allowing cookies to be used, you consent to us and our associated third parties storing the following information:

  • Navigating of and actions taken on this website

  • Browser type

  • IP address

  • Selections you make

2. Ordering, Payment and VAT

2.1. Any order placed with Queensmith, including via the website, over the telephone or in person, is subject to your acceptance of and compliance with these terms and conditions. Queensmith reserve the right to reject an order.

2.2. Queensmith accept payment via the following methods, and are able to reject payments that do not comply with the following list:

  • VIA debit and credit cards

  • MasterCard and Maestro

  • Bank transfer

  • Cash payments

2.3. Queensmith do not have the facilities to offer payment plans. At your time of order, a minimum deposit of 25% will be taken from you. This is subject to change. We expect you to pay the complete and full amount upon collecting your order. Please contact info@queensmith.co.uk or your point of contact with queries if you feel your circumstance may be different.

2.4. Before committing to purchasing a diamond or gemstone, you may choose to place a £200 fully refundable holding deposit on the stone to prevent it from reentering the market. We can hold diamonds for 2 weeks, unless otherwise stated.

2.5. All prices displayed on our website, displayed in-store or quoted to you include Value Added Tax (VAT). Purchases made within the European Union and then exported outside of the European Union are exempt from VAT, and can therefore be reimbursed as per the UK VAT Retail Export Scheme. When purchases are made in-store, we are able to supply the appropriate form. The completion of this form and its correct use is your own responsibility.

2.5.1. In some instances, customers living outside of the European Union will not be able to reclaim UK VAT on purchases made when visiting. Products exempt from VAT refunds include (but are not limited to) unmounted gemstones and bullion. Please check your purchase is qualifiable before attempting to reclaim VAT. You can check here.

2.5. 2. For your VAT to be refunded by Queensmith, you must ensure your VAT refund form has been stamped at the VAT refund desk appropriately. The form should then be returned to Queensmith for us to process the refund.

2.5.3. Refunds will be issued via your original method of payment.

3. Pricing

3.1. We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing.

3.1.2. In some instances, Queensmith will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by UK law, Queensmith will not be held liable for third party content or information.

3.2. Queensmith reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. In some instances, however, prices may differ from quotations due fluctuating markets and subsequent costs. In such an event, you will be informed by your point of contact at Queensmith.

3.3. Any price reductions will be made at the sole discretion of Queensmith and Queensmith’s sales staff. As we already offer a high value for money on our products, price reductions are unlikely. Occasionally, Queensmith may hold certain promotions or competitions, particularly for returning customers. Please look out for these on our website.

4. Delivery

4.1. On occasions when customers cannot pick up their order in person, a delivery service is available. We send orders via Royal Mail Special Delivery Guaranteed (Next Day Service) and FedEx Priority Service, both tracked and signed for, for proof of delivery. Please be aware you may be required to send proof of identity before shipment, and will be required to sign for your delivery. It is therefore important that you are available to receive the delivery in person or should specify an alternative arrangement. Please contact us on info@queensmith.co.uk to discuss delivery services in more detail.

4.1.1. Deliveries are fully insured against losses, damages and theft in transit.

4.1.2. Although we make every attempt to deliver goods within the estimated timeframe, there is a possibility unforeseen circumstances may delay delivery. Queensmith do not warrant or guarantee the delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.

4.1.3. Upon receiving your delivery, you become the sole owner of the item, and the item is held at your own risk. We are not liable for loss, damage or destruction once received by you. See our Insurance advice outlined in our Lifetime Manufacturers Warranty.

4.1.4. The packaging we use for deliveries is discreet, and we do not write phrases such as ‘Queensmith’ or ‘jewellers’, for security and discretion purposes. We ask that, in the event of returning an order by post, you do not write phrases on the packaging that could indicate the value of the contents. Instead, the package should be addressed to your point of contact (not ‘Queensmith’ or ‘Queensmith Master Jewellers’), followed by our store address. You can find out more information in our Returns Policy section.

5. Data Protection and Information Supplied by You

5.1. Sensitive information you supply via our website, including your name, address and contact details, will be kept confidential as according to the UK Data Protection Act 1998. You should be aware this information will be stored on our computer database system.

5.2. Other information you supply or submit to our website, including but not limited to comments, design ideas, suggestions and questions, will be deemed non-confidential, and will therefore become the sole intellectual property of Queensmith. Queensmith will therefore be able to disseminate such material for commercial purpose without your acknowledgement or compensation.

6. Contacting Queensmith

Should you wish to discuss any topics within these terms and conditions, or have any other queries regarding Queensmith, please email info@queensmith.co.uk.