Help Us Bring Award-Winning Bespoke Jewellery to Birmingham
Join Queensmith as a founding Sales Consultant and shape the future of luxury jewellery in the Midlands
Be Part of Something Brilliant from Day One
Queensmith is opening a stunning new appointment-only showroom at 5 St Philips Place, Birmingham's premier business quarter, and we're looking for exceptional sales talent ready to take the next step in their career. This is more than a sales role. It's an opportunity to be part of something special from day one: shaping the customer experience at a brand-new location, working in one of the city centre's most sought-after buildings and growing with an award-winning jeweller that's redefining the fine jewellery experience.
As a Sales Consultant, you'll bring warmth, confidence and expertise to every interaction, guiding customers through one of life's most meaningful purchases. You'll blend product knowledge with emotional intelligence, helping clients navigate bespoke designs, diamond specifications and precious materials with clarity and care.
Working closely with colleagues across Sales, Operations and Production, you'll ensure every stage of the customer journey feels seamless, personal and exceptional. This role is perfect for someone who has proven themselves in fine jewellery sales and is ready to elevate their career with a company that champions excellence, innovation and genuine customer connection.
What Makes This Role Different
- Launch a new sales location with autonomy and influence over how it develops
- Work with an appointment-only model that prioritises quality relationships over foot traffic
- Be the Birmingham connection point to some of the finest goldsmiths, gemmologists and diamond setters in Britain (based at our Hatton Garden HQ)
- High-value transactions with customers who value craftsmanship and personalisation
- Be part of a growing, award-winning company expanding beyond London for the first time
Your Role: Sales & Service Excellence
As our Birmingham Sales Consultant, you're not just closing transactions – you're the local face of Queensmith, providing exceptional sales and service experiences for couples, families, and individuals marking life's most important moments.
Your Day-to-Day:
- Welcome customers warmly into our appointment-only showroom for sales consultations and service appointments
- Guide them through our bespoke design process – from design to gemstone selection to CAD visualisation – liaising with our Hatton Garden team
- Build deep product knowledge across diamonds, gemstones, precious metals, and jewellery craftsmanship techniques
- Collaborate remotely with our Hatton Garden HQ design team and workshop craftspeople, keeping customers connected to the making process through updates, photos, and videos
- Manage the full customer journey, from initial sales enquiry through to final collection, aftercare, and ongoing service needs
- Build long-term relationships that turn first-time customers into lifelong clients who return for future commissions
- Achieve personal sales targets through genuine expertise and exceptional service
What Success Looks Like: You're hitting your monthly sales targets while maintaining outstanding Google reviews and customer satisfaction scores. Customers specifically request you for their appointments. You're learning something new about gemstones or craftsmanship techniques every week. You take pride in being an expert in your field.
Bringing Hatton Garden's Finest to the Midlands
For decades, couples traveled to London's historic Hatton Garden for truly exceptional bespoke jewellery. Now we're bringing that same level of service, expertise, and personalised customer experience to Birmingham.
Our appointment-only Birmingham showroom will offer:
- Seamless connection to Queensmith's master craftspeople and designers in our Hatton Garden HQ and manufacturing hub
- The same award-winning service that's earned us hundreds of 5-star reviews
- A beautiful, intimate showroom designed for meaningful sales and service consultations
- Every piece handmade at our London workshop by Britain's finest goldsmiths
Why Now? The Midlands has a rich jewellery heritage but lacks a modern, premium bespoke jewellery service. We're filling that gap - and you'll be instrumental in establishing Queensmith as Birmingham's destination for engagement rings, wedding bands, and bespoke commissions.
Here's Who We're Looking For
We're looking for someone who's passionate about jewellery, skilled at building relationships, and excited by the challenge of launching something new.
Essential Experience:
- Minimum 2 years experience in a customer-facing sales role within fine jewellery
- Proven track record of meeting or exceeding sales targets whilst delivering exceptional service
- Genuine passion for luxury retail and helping customers make confident, informed decisions
- Strong interpersonal skills and the ability to build rapport quickly and authentically
- Comfortable in a fast-paced, collaborative environment with evolving priorities
- Confident learning technical product details and communicating them in accessible, compelling ways
What sets you apart:
- Customer-centric mindset with high emotional intelligence
- Natural sales ability with confidence in consultative selling, upselling and cross-selling
- Excellent organisational skills to manage multiple client journeys, appointments and follow-ups simultaneously
- Adaptability and resilience in a dynamic retail setting
- Eagerness to grow with a forward-thinking brand at an exciting stage of expansion
- Strong communication and interpersonal skills, with excellent follow-up discipline and organisational ability to nurture client relationships
Your Career at Queensmith
We invest in our people because exceptional customer experiences require exceptional team members.
The Package:
- Highly competitive base salary with uncapped commission structure
- Realistic target earnings of up to £20,000 per year on top of base salary
- 25 days holiday plus bank holidays
- Comprehensive training program including gemmology and craftsmanship education
- Direct mentorship from our experienced Hatton Garden HQ sales team
- Clear progression pathways as Birmingham grows
- Access to jewellery purchase programs for personal use
- Generous pension contributions
Wellbeing & Work Environment:
- Premium workspace at 5 St Philips Place, a landmark Birmingham development with contemporary interiors and modern amenities
- Free barista-quality coffee bar on-site
- Exclusive rooftop lounge and terrace; the perfect space for lunch breaks and downtime with panoramic city views
- Secure bike storage for eco-conscious commuters
- Private healthcare plan and wellness benefits
- Access to a mindfulness app and mental health support
Recognition & Development:
- Employee Recognition Programme that celebrates your contributions
- Comprehensive training and professional development opportunities
- Regular workplace culture initiatives and team events
The Culture: We're a fast-paced, growing company that values craftsmanship, authenticity, and individual contribution. If you want somewhere you can make a real impact, where your expertise matters, and where quality always comes first - you'll fit right in.
